Refund policy

We stand behind the quality of our products and service so if for any quality reason you are not satisfied contact us within 7 days from the date you are receiving your items for a resolution.

To be eligible for a return,

-  Your goods must be unused and in same condition as you received it.

-  All goods must be in original packaging and all ticketing and swing tags attached.

-  An invoice must be presented showing the purchase of the goods.

If the goods are delivered to you and they are damaged or faulty, we require photographs of each item to assist us in processing your claim. 

Unfortunately, we do not accept returns or exchanges for:

- change of mind.

- Custom-made and personalized products.

- Sale/Clearance items.

To start a return, you can contact us at flowersfactory.enquiry@gmail.com. Please note that returns will need to be sent to the following address: 

Building N/Unit 9, 161 Arthur Street NSW 2140 Australia 

 

Once your returned item(s) have been received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please note that original shipping costs are non-refundable.

 

You can always contact us for any return questions at flowersfactory.enquiry@gmail.com

Please note for dried & preserved flowers should last up to a year or longer but can deteriorate if not kept in the right conditions. how to care for your dried preserved flowers Please: 1, Do not water the flowers. 2, Avoid direct exposure to sunlight. 3, Keep the flowers in a room-temperature.